When Your Free Upgrade Period Expires
After your year of free upgrades runs out, you can continue using the software you've purchased. It does not expire. You will continue to receive support as long as you use the product.
If an update comes out that you'd like to get, you can purchase the upgrade at any time, but you're under no obligation to do so. Unlike subscription plans, there's no annual fee. You decide when you want to upgrade and when you want to purchase upgrades.
How to Get Your Free Upgrades
Getting a free upgrade is as easy as downloading the software. Just download the new version from our downloads section and install it. You don't need to contact us, and you don't need a new registration key. You can get the upgrade as soon as it is posted on our website.
How to Check if an Upgrade is Free
If you're not sure whether a new version is covered by your free upgrade period, the easiest way to check is by downloading the new version.
When you start the installer for an update, it will check your upgrade period and let you know if the update is free or if it requires a paid upgrade. You don't even have to complete the installation. Just start the installer, and watch the screen.
Upgrade Options
When your year of free upgrades runs out, you can purchase an upgrade to a new version, but you're under no obligation to do so. You can also upgrade to a higher product edition, if available, at any time.
Upgrade to the Latest Version
If the latest release is outside of your year of free upgrades, you can purchase an upgrade registration at a reduced price.
Upgrade to a Different Product
At any time, you can upgrade your Photodex software to a higher-end version if available. For example, if you own ProShow Gold and decide that you'd like to move up to ProShow Producer, you can make that purchase as an upgrade. Upgrading to a higher version earns you a discount on the new product.
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Why This Policy?
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Some software publishers change their upgrade policies with every release. When you purchase the software, you don't know if the next release will be free or not. Sometimes they offer a grace period, sometimes they don't.
At Photodex, we want to make sure that you know what to expect from our upgrade policy. When you purchase one of our products, you get free updates for the next year. It doesn't matter if it is a minor update or a major release. If it comes out within a year of your purchase, it's free.
With a year of free upgrades, you never have to worry that the software you are purchasing is about to be replaced by a new version.
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What About Support?
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Unlike subscription services, you don't have to pay an annual fee to continue using or receiving support for Photodex software.
When you purchase Photodex software, we will continue to support that software as long as you use it. It doesn't matter if your upgrade period has expired or not.
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