Contact Us
Call Customer Service
Photodex Corporation maintains fully staffed customer service center to help you with any question you may have. If you encounter a problem, want help using a feature, or just have question about the product, we're here to help.Our call center is staffed by actual Photodex employees - no outsourced help here. You may contact Photodex Corporation by phone during our normal business hours.
| 7 Days a Week | 8:00 AM to 8:00 PM (Central Time) |
| Toll Free (US and Canada): | 1-800-37-PHOTO (1-800-377-4686) |
| Local / International: | 512-419-7000 |
| Fax: | 512-452-6825 |
Submit a Support Request
The best way to get technical support via e-mail is to use our Support Request Form. This ensures that your request contains the information we need to get started.
Get Answers Online
We may have an answer for you on the Photodex Website. We've got several different places you may want to look:- Frequently Asked Questions
Quick answers to the top questions - Manuals, Guides, How-To's, and More
A variety of documentation and guides - Help with Burning Problems
How to troubleshoot DVD burning problems - Lost Registration Keys
Get a copy of your registration key - Help with Windows Vista or Windows 7
Important information for using ProShow on Windows Vista and Windows 7.
Submit a Problem Report from ProShow
If you are having a problem with a specific show you have created in ProShow, or if you can demonstrate a problem you are having using a show you have created, we recommend sending a problem report from the Help menu in ProShow.A problem report includes details about your installation that helps us to identify problems. The report can also include the show you are working on, which allows us to reproduce your problem and find a solution.
To send a problem report:
- Open the show you are having problems with in ProShow.
- From the < Help > menu, select < Send Problem Report > or < Report a Problem >.
- Fill in the information on the problem report window.
- Click < Send > to send your report.
Didn't Get a Response?
What to do if you don't get a response to your e-mail.
Photodex responds to every valid inquiry it receives via e-mail in the order it is received.
From time to time, we hear that a customer has not received a response to an inquiry they sent via e-mail. This problem is usually caused by spam filtering.
Many companies, ISPs, and mail programs provide some level of spam filtering. Often, these systems move messages they consider to be spam into a 'spam folder' that most users never look at. Unfortunately, spam filtering is not 100% reliable, and from time to time, messages from Photodex may be misread as spam.
So, if you haven't received a response, check to see if you have spam filtering enabled and check your spam folder. If you still do not have a response, give us a call at 1-800-37-PHOTO.
Tips for Contacting Support
- Please have immediate access to your computer when you call.
- If possible, have your computer connected to the Internet.
- Make a note of any specific questions you have. Try to have a clear description of the problem you are encountering.
- Be sure to have details about your system configuration handy.
- Please have your registration information available when you call.
1-800-37-PHOTO (1-800-377-4686)
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