Being prepared when you contact us will help us to identify and resolve your problem.
Please have immediate access to your computer when you call.
If possible, have your computer connected to the Internet.
Make a note of any specific questions you have. Try to have a clear description of the problem you are encountering.
Be sure to have details about your system configuration handy.
Please have your registration information available when you call.
Get Answers Online
We may have an answer for you on the Photodex Website. Please visit the How-To articles section and the Technical Information section to see if the answer to your question is online.
Call Customer Service
Photodex Corporation maintains fully staffed customer service center to help you with any question you may have. If you encounter a problem, want help using a feature, or just have question about the product, we're here to help.
Our call center is staffed by actual Photodex employees - no outsourced help here. You may contact Photodex Corporation by phone during our normal business hours.
7 Days a Week
8:00 AM to 6:00 PM (Central Standard Time)
Toll Free (US and Canada):
1-800-37-PHOTO (1-800-377-4686)
Local / International:
512-419-7000
Fax:
512-452-6825
Submit a Support Request
The best way to get technical support via e-mail is to use our Support Request Form.
This ensures that your request contains the information we need to get started.
Submit a Problem Report from ProShow
If you are having a problem with a specific show you have created in ProShow, or if you can demonstrate a problem you are having using a show you have created, we recommend sending a problem report from the Help menu in ProShow.
A problem report includes details about your installation that helps us to indentify problems. The report can also include the show you are working on, which allows us to reproduce your problem and find a solution.
To send a problem report:
Open the show you are having problems with in ProShow.
From the < Help > menu, select < Send Problem Report >.
Fill in the information on the problem report window.
Click < Send > to send your report.
We'll respond using the e-mail address you included in your report.
Didn't Get a Response?
What to do if you don't get a response to your e-mail.
Photodex responds to every valid inquiry
it receives via e-mail in the order it is received.
From time to time, we hear that a customer has not received a
response to an inquiry they sent via e-mail. This problem is
usually caused by spam filtering.
Many companies, ISPs, and mail programs provide some level
of spam filtering. Often, these systems move messages they
consider to be spam into a 'spam folder' that most users never
look at. Unfortunately, spam filtering is not 100% reliable, and
from time to time, messages from Photodex may be misread as spam.
So, if you have not gotten a response, check to see if you have
spam filtering enabled and check your spam folder. If you still
do not have a response, give us a call at 1-800-37-PHOTO.
