Classes - Frequently Asked Questions

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Next Class: In 16 hours 57 minutes.

Introduction to Adjustment Layers
March 15, 2010 - 3:00 pm (Central Standard Time)
Intermediate - For: ProShow Producer

Frequently Asked Questions

1. How do I sign up to take a class?
   You can either purchase class credits online or call 1-800-37-PHOTO to purchase class credits by phone. We have representatives available 7 days a week to take your call. Once you've purchased a class credit, you can use that credit to attend any class you wish. Just go to www.photodex.com/classes within 30 minutes of when the class starts. Log into your Photodex.com account, and follow the instructions to attend a class.
2. Do I need an internet connection to attend a ProShow Class?
   Yes, we recommend a cable modem, DSL, or better internet connection.
3. Once I sign up for a class, how do I participate?
   After you have purchased course credits, you will want to log in to your Photodex.com account up to 30 minutes before the class begins. Go to www.photodex.com/classes. Click on this link and follow the on screen instructions.
4. What if I pre-register for a class that I don't attend, will I lose one of my class credits?
   Class credits are not deducted until you log into the class. So, even if you pre-register, if you never log in to the classroom you will not be deducted for the credit.
5. Do I need speakers, headphones or a microphone to attend a class?
   The audio portion of the class will be streaming via Internet Audio. It is necessary to have either headphones or speakers plugged into your computer so that you can hear the instructor. You do not need a microphone. Any microphone that is plugged in will automatically be muted in the classroom.
6. What if I log into a class and cannot hear the audio or see no video?
   If you are having technical difficulties during the class please call the GoToWebinar technical support at 1-800-263-6317 or +1-805-617-7000 and they should be able to assist you. We suggest you log in at least 20 minutes prior to the start of class so that you have ample time to make sure everything is working.
7. What if I have a question about what the instructor is doing during the class?
   After the class there will be a Question and Answer session where you can bring up and questions you may have about what went on during the class.
8. Can I record the class?
   No, classes cannot be recorded by attendees but a video recording of your class will be available to you about 24 business hours after the scheduled class. You may need to install a codec to view this recording. The codec can be downloaded by going to https://www2.gotomeeting.com/codec
9. What if I cannot view the video recording of the class?
   You may need to install a codec to view the recording. The codec can be downloaded by going to https://www2.gotomeeting.com/codec.
10. Can I sign up for a class and just watch the video later?
    Yes. If you know you can't make the live session, simply sign up for the class and download the course materials. This will reflect on your account as 'you have taken the class'. Once the video is made available, you can visit your class history and watch the video.
11. Is there a refund policy?
    If you know you will be unable to attend the ProShow Class you signed up for, you can contact a Customer Support representative within 48 hours of the class for a full refund.
12. What are the technical requirements for attending a ProShow Class?
    
    • Microsoft Windows 2000, XP, 2003 Server or Vista
    • Internet Explorer 5.0 or newer, Mozilla Firefox 2.0 or newer (JavaScript and Java enabled)
    • Cable modem, DSL, or better Internet connection
    • Minimum of Pentium class 1GHz CPU with 512 MB of RAM (Recommended) (2GB of RAM for Windows Vista)
    • Headset or speakers connected to your computer.
13. What if my firewall is blocking the GoToWebinar download. Is there a safe way for me to still attend the class?
    If your personal firewall (ZoneAlarm, Norton Personal Firewall, etc.) is blocking GoToWebinar, you just need to select your firewall's option to allow GoToWebinar to access the Internet.
    • Select the check box to Remember the answer each time I use this program
    • Click Yes to enable GoToWebinar to access the Internet.
    If you do not have a personal firewall but are in a "Business Environment" you may have a hardware firewall. Please provide the document found at www.citrixonline.com/iprange to your IT department so that they may allow GoToWebinar to connect.

    If a connection still cannot be established, please call the GoToWebinar Customer Care team toll-free at 1-800-263-6317 or direct dial +1-805-617-7000. Or email GoToWebinar@citrixonline.com to request assistance.