Honored with 4 awards, Photodex's customer service team proves that personal communication is key to winning over customers and providing excellent service.
Austin, TX, March 9, 2015 - Photodex's customer service department took home top honors at the 2015 Stevie® Awards for Sales and Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.
The Photodex customer service team was awarded Silver level awards for Contact Center Team of the Year and Customer Service Department of the Year and a Bronze level award for Front Line Customer Service Team. The team also won the coveted People's Choice Stevie Award for Favorite Customer Service in the software industry. More than 51,000 votes were cast in the worldwide public vote.
"We are thrilled to see that our team has been recognized for their excellence in customer service for a fourth year in a row," said David Eddy, CEO of Photodex Corporation. "We're especially proud and thankful of the support from our customers that led to our second People's Choice award."
The Austin, Texas based team handles all inbound communications for the company, including technical support, ordering, and general information. The team's approach begins with one phone number for all inquiries in which a representative answers each call, and is able to handle any inquiry. A special focus is put on personal communication, with no automated phone systems or voice prompts.
More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition, an increase of 27% over 2014. Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges. The awards were presented to honorees before more than 450 executives from around the world during a banquet at the Bellagio in Las Vegas, Nevada on February 27, 2015.
Stevie Awards are conferred in six programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.
Photodex helps consumers and professional photographers create unique slideshows that transform their digital memories into something special. The ProShow family of HD slideshow tools is used by millions of people to turn their photos and videos into amazing stories for any screen at home, online and on-the-go. With more than 25 years of digital imaging experience, we're serious about slideshows and dedicated to delivering exceptional products, support and service to our customers.
4030 W Braker Ln
Building 2, STE 100
Austin, TX 78759